Comparing New Hot Water System Quotes: Beware of Hidden Costs and Upsells
We’ve always valued honesty and transparency with our pricing at McCarthy Plumbing Group. We have never been a fan of trickery or cheeky sales tactics like $0 callout fees with hidden costs, or cheap base rate products with loaded upsells when the technician is on site. We have previously discussed these deceitful strategies in the articles here and here.
When it comes to installing a new hot water system in your home, pricing transparency is crucial. We ensure that all our hot water installations are fully compliant with Australian plumbing regulations and include everything necessary for a hassle-free installation. However, not all companies operate with the same level of transparency, often presenting a lower initial quote and then adding necessary ‘extras’ once on site. This can make it seem like they offer a cheaper service, but in reality, the final cost is often much higher.
Our Hot Water System Quotes are all Inclusive
We believe in providing a compliant hot water system without hidden costs. Our quoted price for a new hot water system includes all the necessary components and labour to ensure compliance and optimal performance:
Whole House Gas Test
A whole house gas test is a crucial safety measure that checks for any potential gas leaks in your hot water system. This test ensures that all connections are secure and that there are no leaks that could pose a safety hazard. We include this test in our service to provide peace of mind and guarantee the safety of your household with your new installation.
New Gas Cock
The installation of a new gas cock is essential for the safe operation of your hot water system. This shut-off valve allows you to quickly and easily turn off the gas supply in case of an emergency, ensuring compliance with Australian safety standards. Our quotes always include a new gas cock to ensure your system meets all VBA regulatory requirements.
New Duo/Non-Return Valve
A new duo/non-return valve is installed to prevent backflow in your plumbing system, which can cause contamination and reduce efficiency. This valve ensures that water flows in the correct direction, maintaining the integrity of your hot water system. Including this valve in our pricing guarantees a compliant and reliable installation.
Tempering Valve
A tempering valve is a vital component that regulates the water temperature to prevent scalding, ensuring the safety of all household members. This valve is essential for compliance with Victorian plumbing regulations, and we include it in our quotes to provide a safe and comfortable hot water experience.
All Labour
Our quotes include all labour costs, ensuring there are no hidden fees or surprises. From installation to testing and certification, we cover every aspect of the job. This transparent approach ensures that you know exactly what you’re paying for and that there are no unexpected costs.
Certificate of Compliance
After installation, we provide a certificate of compliance, guaranteeing that your hot water system meets all VBA plumbing regulations. This certificate is an essential document for ensuring that your system is safe, legal, and properly installed. Including this certification in our service provides you with complete peace of mind. Please note any plumbing works over $750 must include a certificate of compliance, this should NEVER be an optional extra.
New Concrete Slab (if required)
A new concrete slab may be required to provide a stable and durable base for your hot water system. This ensures that the unit is securely anchored and operates efficiently. Our quotes include the cost of a new concrete slab if needed, so you won’t face unexpected charges later.
All New Copper Piping (if required)
New copper piping may be necessary to ensure reliable water flow and extend the longevity of your hot water system. Copper pipes are durable and resistant to corrosion, providing a long-lasting solution. We include the cost of new copper piping in our quotes if it is required for your installation.
By including all these essential items in our initial quote, we ensure there are no surprises for our clients. Our approach not only provides peace of mind but also reflects our commitment to transparency and quality service.
Beware of ‘Cheap’ Hot Water System Quotes
In contrast, many competitors attract customers with a low initial quote but do not include all necessary components and services. For example, companies present a base price for the same hot water system we will quote (for example a Vulcan Freeloader 135L up to $500 cheaper sometimes. However, once on site, they often add charges for essential items such as gas tests, tempering valves, and labour, which significantly increases the final bill, turning an initially attractive quote into an expensive ordeal. This practice can be frustrating and misleading for homeowners, leading to unexpected expenses and dissatisfaction.
We encourage you to question any other plumbing companies if these components are included in their price or are optional extras and upgrades.
What Hot Water Systems Do We Recommend?
The most common hot water systems we install in Melbourne include:
Aquamax 390 – A stainless steel, 390 litre natural gas storage system, this 5 star rated system is a favourite of our technicians and their personal favourite for efficiency.
Vulcan Freeloader 135 – A 135 litre steel gas storage unit, a reliable budget-friendly option for smaller homes with 1 bathroom
Vulcan Freeloader 170 – A 170 litre of the above system, a good budget option hot water system for family homes
Rinnai B26 – The Rinnai Infinity is our choice for continuous flow units for smaller family homes in Victoria
Rheem 26 – We love this Australian brand of hot water systems for homes with up to 5 people.
Ask Your Plumber What is Included in your Hot Water System Quote
When selecting a company to install your hot water system, it’s important to look beyond the initial quote. Ask for a detailed breakdown of what is included and ensure that all necessary components and services are covered; compare apples with apples. At McCarthy Plumbing Group, we are committed to providing a transparent and comprehensive service, ensuring your new hot water system is installed correctly and compliantly, with no hidden costs.
Choosing McCarthy Plumbing Group means choosing peace of mind, quality workmanship, and transparent pricing. Contact us today on 03 9931 0905 to learn more about our hot water system installation services.