Frequently Asked Questions


Frequently Asked Questions

We’re transparent with our quotes so our clients don’t get any rude shocks come bill time. You’ll either know EXACTLY what a plumbing job costs with a fixed price service (like a new toilet installation or fridge water connection point) or you’ll be given our hourly rate and incremental 15min block rates (for unblocking drains, roof leak investigations etc). For more information on our costs and how we get to that amount, have a read here.

Why is it that when a plumber advertises $0* call out fee they always have that cheeky little asterisk next to the 0? It’s because they are misleading their clients…

We get asked the question on a daily basis ‘Do you charge a call out fee?’ and our answer is always ‘Yes’. Our call out fee also includes the first 30 mins of work onsite. We try and educate these callers on why we charge a fee, and that those plumbers who say there is no fee aren’t volunteers; they will charge you for their time spent there even if they say no call out fee.

How? They use that time to get their foot in your door, sell their overpriced wares and quote your works including their pre-calculated overheads for visiting you ‘cost free’.

Plumbers are not visiting their clients for free; they have bills to pay, fuel to buy, overheads to cover etc. They WILL be charging you for that time spent getting to your home and diagnosing your plumbing problem. They just choose to market it as $0*, rather than be transparent with their pricing. Read more about it here.

Yes we do. We offer aged care pensioners a 10% discount on our labour costs (not materials). You will need to let us know during the booking process if you are a pensioner, not after the invoice has been issued. Have a read here for more information.
We are also APOD (Australian Partners of Defence) partners and offer a discount to service veterans through their website or upon mentioning this program upon booking.

We are open on weekends and public holidays for emergency plumbing services only. We update our hours on google each public holiday and will inform our clients via this method if we are unable to open. Unsure whether your plumbing job is an emergency? Have a read here where we explain what is considered a plumbing emergency.

We provide the following residential plumbing services: Gas fitting, hot water service repair and replacement, roof and gutter repairs, appliance installation, blocked drains, kitchen/bathroom/laundry renovations, burst pipes and toilets/tapware replacement.

We provide commercial and industrial plumbing maintenance including property and factory plumbing system maintenance, compliance audits, stormwater harvesting and retention, gas fitting, fire services installation and servicing, excavation and drainage, stormwater management, fitouts, scheduled maintenance, backflow prevention installation and testing, TMV testing and reactive plumbing maintenance.

We also partner with residential and commercial property managers and owners corporations across West Melbourne, Melbourne CBD and inner Melbourne suburbs as their preferred plumber for scheduled and emergency plumbing services.

We accept the following methods of payment:
– Visa
– Mastercard
– Cheque
– Electronic Bank Transfer
– Cash
We are also a Zip Pay and Zip Money partner for our clients who require flexible payment options.

Our plumbers are either licensed plumbers, registered plumbers or apprentice plumbers who work under our owner’s licence number (PL 47867). All of our plumbers and apprentices are fully insured.

Make sure you ask your chosen plumbing company to supply their plumbing license number over the phone to safeguard yourself; you can only get a plumbing license in Victoria if you have full public liability insurance. Handymen, airtaskers etc can not complete plumbing works as they do not hold valid plumbing licenses and are therefore not insured in the event that something goes wrong.

We can respond to plumbing emergencies within 2 hours, sooner if we have a technician in the area.

We provide residential emergency plumbing services to Point Cook, Cocoroc, Hoppers Crossing, Laverton, Laverton North, Little River, Quandong, Tarneit, Truganina, Werribee, Werribee South, Williams Landing, Wyndham Vale, Altona, Altona Meadows, Altona North, Brooklyn, Newport, Seabrook, Seaholme, South Kingsville, Spotswood, Williamstown, Eynesbury, Williamstown North, Footscray, Melton, Sunshine, Sunshine West, Caroline Springs, Melton West, Melton South, Ravenhall, Taylors Hill, Corio, Lara, Manor Lakes, Derrimut, Deer Park, Ardeer, Seddon, Brooklyn, Sanctuary Lakes, Rockbank, Yarraville and Mambourin.

We can also provide commercial and residential plumbing services to inner Melbourne suburbs and the Melbourne CBD.

Yes. We can service your hot water system, change your tap washers or install your toilet seat for you. From a $165 tap service to a $500,000 new aged care home full hydronic package, we’ve got you covered.

Unfortunately, we don’t offer any HVAC plumbing services. We do however have trusted partners we can refer you to.

This is our jam. We are hot water repair and replacement specialists and can help you decide whether you want a Rheem, Aquamax, Dux etc.

It normally happens at the most inconvenient of times, but if your hot water system has burst we can get you back into a hot bubble bath in no time. At McCarthy Plumbing Group, we provide high-quality hot water system repairs and replacement services, from budget savvy options to premium systems. With over 20 years of experience in hot water system repairs, our qualified and experienced plumbers are dedicated getting the work done right, every time.

Absolutely! For blocked drains in Point Cook or the surrounding suburbs, McCarthy Plumbing Group are your specialists. Unlike most local plumbers, our entire team has completed accredited training in drain clearing machinery operations (MSMSS00004). This is to ensure our plumbers will clear your blocked drains in Point Cook and surrounding areas safely and efficiently and will save you money in the process.

We not only have a fully qualified and insured plumbing team, but also have the latest drain clearing technology and equipment including a drain jetter, drain eels and CCTV cameras with recording facilities.

We can attend most storm water, sewer, toilet and drain blockages in Point Cook and the surrounding suburbs within 24 hours due to the size of our team, and the fact that we are a Wyndham based plumbing business.

Yes and we want you cooking with gas! That is why when you need residential or commercial gas fitting and repair services, McCarthy Plumbing Group can assist. Our licensed gas plumbers can offer efficient and affordable gas plumbing maintenance, repair, installations, and carbon monoxide testing.
We can install, repair and maintain any equipment and appliances connected to your gas mains. Our gas fitting services include:

• Gas oven and cooktop installation
• Gas oven and cooktop repair
• Gas leak detection and repair
• New gas pipe installation
• Extension of gas mains
Gas hot water system repairs and installation
• Carbon monoxide testing
• Gas Safety Compliancy Checks

Yes, we are licensed roof plumbers. Our roof experts can provide gutter cleans, repair roof leaks and repair entire roofs and gutters when required. Our initial investigation includes a detailed report, documented by pictures to help you understand the current condition of your roof, and pricing options depending on your budget.

Yes, we are. Our member number is 601003. Our Director David is also a Board Member on the Master Plumbers Australia National Board of Directors, meaning we’ll pass all due diligence checks in relation to honesty, integrity and quality of plumbing works.

The most common reasons for blocked drains include these un-flushable objects like food waste, hair, dirt, tree roots, small objects and minerals. McCarthy Plumbing Group have talented plumbers who can unblock, clear, cleanse and install drains in your home whenever you need it.

Here are some simple tips on how to avoid blocking the drains that are in your home! (We want less blocked drains in Point Cook and the surrounding areas too!)

– Be sure to keep food and grease out of your kitchen drains. This can be done by disposing food scraps in the appropriate bins or compost before putting dishes in the sink.

– Avoid hair entering drains, both of the human and fur baby variety! Monitoring your floor before and after use is key whilst picking up any hair to avoid it making its way to a drain. If you’re washing a dog in a bath it’s handy to place a small towel on top of the drain to catch any loose fur or install a mesh covering over the drain.

– Monitor what is being flushed in your household. Toilets are for toilet paper and human waste, flushing anything else is likely to cause blockages and/or clogging. It’s always handy to keep a small rubbish bin by your toilet and in the bathroom to dispose of anything else.

Yes we offer both reactive and scheduled plumbing maintenance services to our commercial and industrial clients. We are experienced in EPA compliance inspections and rectifications, compliance audits, stormwater harvesting and retention, gas fitting, fire services installation and servicing, excavation and drainage, stormwater management, fitouts, scheduled maintenance, backflow prevention installation and testing, TMV testing and emergency plumbing maintenance.

We know the demands on Property Agents and the stress of landlords wanting value for money and the tenants wanting the plumbing repairs carried out immediately. We provide an emergency service as well as scheduled plumbing maintenance. We attend all emergency plumbing callouts within 2 hours in Melbourne’s West, and most plumbing property maintenance call outs within 24 hours.

We understand your need for your issue to be resolved timely, efficiently and most importantly by a happy, talented plumber whom your tenant will welcome onto their property. What can you expect from McCarthy Plumbing Group? A passion for excellence, we don’t want to just fix a plumbing issue, we want to ensure we’ve done everything in our means for it to never happen again. We want our happy, talented plumber to make your tenant or landlord’s day that little bit brighter, by respecting them and their property, showing professionalism and providing a customer experience that only a company with family spirit can provide.

We’ll communicate with you every step of the way so there are no hidden surprises, only information and attention to detail. We are a multi-award winning plumbing company who you can rely on to exceed your expectations for a lifetime.