Guest Blog – Why we choose JMVBS as our Virtual AssistantsCat McCarthy
At McCarthy Plumbing Group we have a team of administrators including an Accounts Manager and Client Relationship Manager who deal with the day-to-day admin tasks of our family-owned plumbing business in Point Cook.
This works well for us to have permanent staff members based at our premises. However, there are times that all of our staff are occupied and can’t complete reception tasks such as answering client phone calls for plumbing in Point Cook and the surrounding area, scheduling and quoting.
Our administrators are parents who require time off at school holidays and are required to leave early for school pickup. We also have admin staff meetings, full team toolbox talks and whole day planning events where we require some external assistance.
That’s where we entrust our business to Virtual Assistants, specifically JM Virtual Business Services (JMVBS). Why do we choose JMVBS? They are Australian based VA’s. This is important to us as a business that prioritizes the client experience; we believe having a locally owned VA who understands the needs of our local clientele is integral to providing a premium client journey.
When Jo McClure and her team of trusted virtual assistants take over our phone calls, we know our clients, and business reputation, is in good hands. Her team provides us with a robust call log, and ensures our clients are nurtured until we are able to solve their plumbing problems for them.
The JMBVS team are the team we will continue to recommend and go back to for all outsourced administration services due to the following reasons:
- Their experience. Most of the team of virtual assistants at JMVBS have construction administration backgrounds and understand the unique nature of our business, our clientele and our deadlines surrounding projects.
- Their affordability. The JMVBS team provide value for money for my plumbing business in Point Cook; their rates are very competitive considering their expertise levels.
- Their productivity. JMVBS aren’t twiddling their thumbs; the team have produced informative administration audits, robust call logs and have nurtured our clients like they themselves were the owners of our business.
The team at Jo McClure Virtual Business Services are McCarthy Plumbing Group’s go-to virtual assistants and for good reason; they will look after your clients like they are their own, and give you the time you require to work on your business, rather than in your business, in order for it to flourish and thrive.