Valuing ValuesCat McCarthy
Valuing values; why its imperative core values are chosen by your team
- cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.
For the past 3 or so years, our team has been guided by 5 core values. They were chosen by the team. Well…. I chose a bunch of words and phrases I liked and wrote them out on a whiteboard at a team meeting and asked if everyone liked them. They all nodded their heads in agreement and they became our team values.
Only recently we discussed our values as a team and no one could really remember them. They remembered ‘happy, talented plumbers’ as that is what we all aim to be, and what we are known as in the community. But the other four, absolutely no idea. It’s not because they didn’t agree with what the values stood for, it’s because they weren’t chosen by the team, not really anyway. There was no buy in. No passion for the words; they weren’t our team’s ‘why’, they were what I felt at the time we all believed in and because no one objected I went full steam ahead with them.
Just recently, a special day in our McCarthy Plumbing Group journey occurred as we had an entire team ‘tools down’ day. Our Inaugural Team Planning Day gave us the opportunity to galvanise as a team, give everyone a platform to have a voice, re-engineer our values and set collaborative and personal goals for the next year ahead.
We essentially scrapped our current values and ripped through our banner with a Stanley knife (no that didn’t happen, although suggested!), and spent an entire day chatting about what is important to us. What we want to achieve personally, professionally and as a business together.
Everyone who joins our team knows we value a good team culture, so it was unsurprising that 𝐓𝐞𝐚𝐦 𝐂𝐮𝐥𝐭𝐮𝐫𝐞 led our new team-chosen values. We also decided, in our newly created buddy support groups, that we value 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲, 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭, 𝐐𝐮𝐚𝐥𝐢𝐭𝐲, 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 and 𝐒𝐚𝐟𝐞𝐭𝐲. We also chose behaviours we would all work towards to ensure we lived our values in every aspect of the business.
I couldn’t thank our team enough for being so positive, innovative and embracing of the event; something many plumbers never get to experience in their careers, but something that will continue to be commonplace in a McCarthy Plumbing Group plumber.
I encourage every business owner that is struggling to get ‘buy in’ from their team members, or if their team culture is lacking, to invest in having a ‘tools down’ day. Creating values, together, initially felt like taking a few steps backwards for me. But I now realise just how important it was to go back to the drawing board in order to have everyone’s voice in shaping our growth as a business, together.